Elevated Response Times for Australia-hosted stores

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Aug 13, 2026 - 05:31 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 13, 2026 - 05:24 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 13, 2026 - 05:17 CDT

Investigating

BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

Posted Aug 13, 2026 - 05:01 CDT

This incident affected: API & Webhooks and Storefront.