BigCommerce Status

Identified - Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com
Oct 20, 2025 - 04:57 CDT

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Oct 20, 2025

Intermittent Availability Issues

Resolved - Commerce engineers observed an elevated error rate affecting a subset of stores beginning at 21:40 UTC. Action was taken and at 21:55 error rates have returned to normal.
Oct 20, 17:25 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 17:08 CDT

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Oct 20, 16:53 CDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

Issues with completing checkout

Resolved - This incident has been resolved.
Oct 14, 07:55 CDT

Identified - The issue has been identified and a fix is being implemented.
Oct 14, 07:11 CDT

Investigating - Commerce engineers are investigating reports where customers are not able to complete checkout on a subset of stores.
Oct 14, 07:05 CDT

Oct 13, 2025

Payments with Paypal

Resolved - This incident has been resolved.
Oct 13, 10:40 CDT

Identified - The issue has been identified and a fix is being implemented.
Oct 13, 10:29 CDT

Investigating - Commerce engineers are investigating reports processing payments with Paypal for a subset of stores
Oct 13, 09:58 CDT

Oct 12, 2025

Webhooks delayed

Resolved - This incident has been resolved.
Oct 12, 10:41 CDT

Investigating - We are continuing to investigate this issue.
Oct 12, 10:34 CDT

Monitoring - Webhooks delivery rate has returned to normal. Commerce engineers are continuing to monitor.
Oct 12, 10:34 CDT

Investigating - Commerce engineers are investigating a delay in webhooks processing for a subset of stores.
Oct 12, 09:46 CDT

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

B2B Edition API account creation issues

Resolved - This incident has been resolved.
Oct 7, 18:59 CDT

Update - We are continuing to work on a fix for this issue.
Oct 7, 15:57 CDT

Update - We are continuing to work on a fix for this issue.
Oct 7, 15:11 CDT

Identified - Commerce engineers observed an issue with creating API accounts from within the B2B Edition UI. We have identified the cause and are working on a fix.
Oct 7, 14:26 CDT

Oct 6, 2025

No incidents reported.