All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational
Checkout & Payment Processing Operational
Control Panel Operational
Email Operational
Reporting & Analytics Operational
Storefront Operational
Client Services Operational
Client Portal Operational
Support Center Operational
B2B Edition Operational
B2B Edition - API Operational
B2B Edition - Dashboard Operational
B2B Edition - Buyers Portal Operational
3rd Party Services Operational
Avalara Operational
Braintree Operational
Braintree PayPal Processing Operational
Stripe Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Storefront Response Time
Fetching
API Response Time
Fetching

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Elevated Response Times for Australia-hosted stores
Resolved - This incident has been resolved.
Aug 13, 05:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 05:24 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 05:17 CDT
Investigating - BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.
Aug 13, 05:01 CDT

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Intermittent Availability Issues
Resolved - Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.
Aug 7, 12:24 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 12:15 CDT
Investigating - Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Aug 7, 12:11 CDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

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