BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Intermittent Availability Issues

Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 17:27 UTC affecting API, storefront, and control panel requests. The issue was resolved at 17:46 UTC and all services are fully operational.
Mar 25, 12:57 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 12:49 CDT

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Mar 25, 12:35 CDT

Intermittent Availability Issues

Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 15:58 UTC affecting API, storefront, and control panel requests. The issue was resolved at 16:44 UTC and all services are fully operational.
Mar 25, 11:55 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 11:46 CDT

Update - We are continuing to investigate this issue.
Mar 25, 11:30 CDT

Investigating - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Mar 25, 11:04 CDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Intermittent Availability Issues

Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 15:35 UTC, which caused some storefront requests to fail. The issue was resolved at 15:45 UTC and all services are fully operational.
Mar 22, 10:59 CDT

Monitoring - BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Mar 22, 10:50 CDT

Mar 21, 2025

No incidents reported.

Mar 20, 2025

B2B Edition Buyer Portal issue

Resolved - BigCommerce engineers observed an issue with B2B Edition Buyer Portal starting around 13:00 UTC which caused certain assets to fail. The issue was resolved at 14:37 UTC and the B2B Edition Buyer Portal is fully operational.
Mar 20, 09:52 CDT

Identified - BigCommerce engineers have identified the issue and implemented a fix. We will continue to provide updates as they come in.
Mar 20, 09:39 CDT

Investigating - BigCommerce engineers are investigating an issue which is impacting multiple B2B Edition Buyer Portal functions, including login and add to cart.
Mar 20, 09:17 CDT